A hiker stands alone on the edge of a fog-wrapped sea cliff

Start from the end point.

Operating leadership for Founders, CEOs, and Executive Directors of impact organizations and mission-driven companies. I map where you're going, then build the systems to get you there.

Start a conversation

I've held leadership roles at three organizations, two of them as CEO. I know what it's like to be in your chair, and I know what it takes to close the gap between your ambition and your systems.

How I work

Draw the end point first. Then work backward.

I partner with Founders, CEOs, and Executive Directors to translate big vision into operational structures that enable scale, without constraining creativity or compromising what matters most.

  1. End pointWhere the organization needs to be, in plain terms.
  2. Systems in placeThe structure, people, processes, and decision-making that turn strategy into execution.
  3. First movesA prioritized roadmap: the first steps that close the gap and free up leadership capacity.
  4. TodayFind the friction. An operational assessment that shows how strategy, structure, people, and decision-making work together today, and where they don't.

Services

Three ways in, depending on your moment.

Operational Assessment

Find the friction. Create the path forward.

For organizations facing rapid growth, organizational change, or a strategic pivot. A focused 60 to 90 day assessment looks at how strategy, structure, people, processes, and decision-making work together, and where they don't.

You leave with a clear picture of what's in the way, what needs to change, and a prioritized roadmap for improving effectiveness, freeing leadership capacity, and turning strategy into execution.

Fractional COO

Bring senior operating leadership to the work.

For organizations that need experienced operational leadership but aren't ready for, or don't need, a full-time COO. A fractional engagement gives you an embedded strategic and operational partner who helps turn priorities into execution.

Engagements may include organizational realignment, leadership and staff restructuring, operating systems, strategic planning and execution, performance management, and cross-functional initiatives.

Interim COO

Keep the organization moving through transition.

For organizations facing a COO departure, a leadership transition, an extended leave, or a gap in operational leadership. An interim COO provides experienced executive coverage across core operating functions while keeping momentum and stability.

The focus is practical and immediate: keep critical work moving, support the leadership team, maintain accountability and decision-making, and get the organization ready for its next chapter.

Work I do often: cultural transformation, growth strategy, operational maturity, systems out of chaos, scalable processes, team structure and redesign, accountability systems.

Why impact

Impact in the organization = impact in the world.

The external story and the mission only hold up if the internal structure can deliver on them. The stronger the organization, the greater its potential to change the world.

I help social impact organizations and companies build the structures, teams, and systems their ambitions depend on.

Marc Heisterkamp, smiling, in a light blue shirt

About

Marc Heisterkamp

Part translator, part scientist, and fully committed to growth and impact.

I've spent 20+ years driving change at growing and transforming organizations. I've seen, and built, what happens when internal systems support the external ambition and mission. I've also been in organizations that couldn't make that work. I know the difference, and I know what it takes to close the gap.

I use that experience to build the stable systems that foster growth.

I'm calm but intense, serious but goofy, with high expectations and a casual style. I never beat around the bush, because for me, honest is authentic.

More about Marc

Contact

Start a conversation.

Tell me where your organization is headed. I'll get back to you soon to set up a free, no-pressure chat.

Or email marc@theImpactCOO.com